Frequently Asked Questions

Everything you need to know about shopping for fashion on Amazon

How can I track my fashion order?

You can track your order by visiting 'Returns & Orders' in your account. Click 'Track Package' next to your shipment to see real-time updates on your delivery status.

What is the return policy for clothing and accessories?

Most fashion items fulfilled by Amazon can be returned for free within 30 days of receipt. Items must be in their original condition with tags attached.

What is 'Prime Try Before You Buy'?

This is a Prime-exclusive program that lets you choose up to six items to try on at home for seven days. You only pay for what you decide to keep.

How do I find the right size?

Each product page features a 'Size Chart' link and customer reviews often include 'Fit' ratings to help you determine if an item runs small, large, or true to size.

Are the luxury brands on Amazon authentic?

Yes, items sold through Luxury Stores or shipped and sold by Amazon are guaranteed authentic. We work directly with brands and authorized retailers to ensure product integrity.

What payment methods are accepted?

We accept all major credit and debit cards, Amazon Gift Cards, and various 'Buy Now, Pay Later' options like Affirm for qualifying fashion purchases.